Details
An AI system that automatically resolves reported device issues. I owned backend development of its script generation component, which writes the fixes the system runs.
- Role
- Backend owner, script generation
- Scale
- Handles 60% of support ticket volume — 44,000+ tickets a year
- Delivery
- Shipped ahead of schedule on a compressed three-month timeline (Q3 2026)
- Next
- Extending the component into a related feature for Q4 2026