Software Applications Engineer — HP Inc.
June 2025 — Present · Houston, TX- Owned backend development of the script generation component of an AI-driven remediation system that automatically resolves reported device issues, now handling 60% of support ticket volume (44,000+ tickets/year); delivered within a compressed three-month timeline in Q3 2026, ahead of schedule.
- Currently extending the script generation component into a related feature targeted for delivery within Q4 2026.
- Developed AI-powered recommendation and analysis features contributing to a six-feature portfolio collectively responsible for 9 customer deals worth $1.07M+ in Q1 2026.
- Appointed to serve on a committee guiding organization-wide AI adoption and governance: created AI agents and skills used by other teams to build AI features, and authored internal guides that currently have ~1,000 views.
- Mentored engineers, including senior engineers, on AI software development, and led a workshop on AI development tools and AI feature development best practices.
- Interviewed intern candidates and served as primary mentor for the intern hired, providing structured onboarding, regular check-ins, and cross-team introductions.